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Bill Gessert, President of the International Customer Service Association, with John Burns. |
| Our day-long conference was graciously hosted by the Dancers Studio and their staff! |
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John Burns, Conference Co-Chair, greeting attendees in the morning. |
| Bill Gessert, bringing his perspective of service professionals from across the United States. |
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Sandra Johnson, President, Strategic Corporate Solutions, sharing her experiences of service delivery to the attendees. |
| The day was filled with speakers, activities, meeting new friends, comparing notes and having fun! |
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