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Guest speakers during the day: Walter Bond, Christine Churchill, Tom Guetzke, Sandra Johnson and Bill Gessert. |
| Marcy McHenry, talking final details with Christine Churchill, Exec. Dir., Customer Service Institute of America, Chicago, IL. |
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These gals should’ve taught a session! What smiles! |
| 2008TCCSC Steering Committee meeting at Perkins in Bloomington (Greg H., John B., Kelli K., Randy S., Marcy M., Adriana A). |
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Teri W., from Des Moines, IA, visits with a fellow attendee during one of the break-out sessions. |
